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Complete date: 2012-08-23 18:32:23 2012.08.23 What Can You Accomplish With Service Management Software?
An establishment that wants to improve its after-sales service can gain immensely by implementing service management software. With this tool, an organization can accomplish several tasks that can impact the growth of the organization on the whole.
added by martintuner12 martintuner12  tag  dispatch / field / service / software
Complete date: 2012-08-22 20:24:03 2012.08.22 Workforce Management Software – Some Frequently Asked Questions
In order to extract potentials out of the workforce, establishments are implementing workforce management software. There are frequently asked questions concerning the tool that throw more light on the tool and that allow an establishment to take the right decision.
added by martintuner12 martintuner12  tag  management / mobile / service / software / solutions / workforce
Complete date: 2012-08-17 14:26:33 2012.08.17 Banking, Financial Services, and Insurance (BFSI): Trends for Q2 2012
Industry Trends reports provide industry-specific data, developments, and insights that enable Global Sourcing Managers to navigate through the complexity and make clear, effective decisions suited to their specific industry. These reports provide detailed information on transaction activity, global in-house center (GIC) developments, service provider market share, and key outsourcing transactions specific to particular industries.
added by everestgrp everestgrp  tag  2012 / banking / bfsi / financial / industry / insurance / q2 / report / service / transaction / trend
Complete date: 2012-08-16 21:24:51 2012.08.16 Strong Points of Dispatch Scheduling Software
Organizations involved in field service business can gain good mileage out of dispatch software. The strong points of this tool allow an establishment to build a robust dispatch center, enhance safety and reduce response times to improve the business on the whole.
added by martintuner12 martintuner12  tag  dispatch / field / service / software
Complete date: 2012-08-14 20:07:04 2012.08.14 Three Ways to Understand Inventory Management Software Better
In order to gain control over inventory levels, establishments have started implementing inventory management software. Organizations can make diligent use of three ways to understand the tool better and to make an informed decision in the process.
added by martintuner12 martintuner12  tag  inventory / management / mobile / service / software
Complete date: 2012-08-14 09:56:30 2012.08.14 Market Vista: Global Services Developments in Q2 2012
Current economic and political conditions clearly have had an impact on the global services market. The number of outsourcing transactions decreased by 7 percent compared to Q1 2012, and the annualized contract value of these transactions decreased by 25 percent. In contrast, Asia is reporting significant growth in delivery centers across global in-house centers, or GICs (formerly known as captives), and service providers.
added by everestgrp everestgrp  tag  2012 / development / global / http / location / market / q2 / service / vista
Complete date: 2012-08-14 09:51:15 2012.08.14 Multi-process Human Resources Outsourcing (MPHRO) - Service Provider Landscape and Capability Assessment
The Multi-process Human Resources Outsourcing (MPHRO) service provider landscape is dominated by a few players, but as newer markets increasingly have started to adopt MPHRO, new players with different strategies and value propositions have emerged. The wave of large-scale mergers and acquisitions has given way to smaller “tuck-in” acquisitions.
added by everestgrp everestgrp  tag  2012 / assessment / capability / human / landscape / market / mphro / multi / outsourcing / process / provider / resource / service
Complete date: 2012-08-14 09:39:53 2012.08.14 Procurement Outsourcing (PO) Service Provider Profile Compendium
The Procurement Outsourcing (PO) service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers in the multi-process PO market. Each five-page service provider profile provides a comprehensive picture of the provider’s service suite, scale of operations, technology solutions, and delivery locations.
added by everestgrp everestgrp  tag  compendium / outsourcing / po / procurement / profile / provide / provider / service / snapshot
Complete date: 2012-08-14 09:37:54 2012.08.14 Enterprise Cloud Offerings: What Do the Buyers Really Want?
For Q2 2012, Everest Group Cloud Vista industry tracker analyzed around 160 market updates emanating from over 60 enterprise cloud solution and service providers. Cloud and related offerings constitute around 37% of these market developments.
added by everestgrp everestgrp  tag  buyer / cloud / enterprise / offering / service / solution
Complete date: 2012-08-14 09:36:48 2012.08.14 Application Outsourcing (AO) in Banking: PEAK Provider Landscape - Evolution at Play
The BFSI industry continues to be the largest adopter of the IT AO services. However, the industry dynamics changed significantly over the last 12-24 months. BFSI buyers are facing increasing pressure to drive top-line growth, manage complexity arising out of wide-scale regulatory reforms, and improve profitability by driving greater cost efficiencies.
added by everestgrp everestgrp  tag  2012 / ao / application / banking / capability / deliver / group / landscape / market / outsourcing / peak / provider / service